2015 – Present: Virginia Wesleyan College, Norfolk, Virginia, USA
· Bachelor of Arts in English (Literature) | Minor in Business
December 2015 – Present: Virginia Workers Compensation Commission, Richmond, Virginia, USA
· Insurance Compliance Specialist:
– Learned how to effectively and efficiently issue state governed notices throughout the Commonwealth and greater areas.
– Better strengthened the insight and knowledge that helps develop the basis for great customer interaction and service over a number of mediums (telephone, email, mail).
– Improved my understanding of the processes that contribute to the conception of new practices and tools to better aide both the Commission and Commonwealth.
– Learned how to better guide and communicate pertinent information within group settings to ensure that everyone was on the same level and understood their duty in conjunction with the project that was at hand.
June 2011 – July 2015: Richmond Public Schools, Richmond, Virginia, USA
• Title 1 Tutor:
– Obtained better strategizing skills with helping teachers deliver curriculum over a multitude of courses, such as English, Mathematics, Arts, Sciences, and more.
– Developed skills and approaches that can help students of any level thrive academically.
– Learned core fundamental skills that can be used to direct groups of students during projects as well as being able to properly observe students to gain an understanding of strengths and weaknesses and being able to apply that knowledge to better help acclimate.
June 2009 – September 2010: Virginia Workers Compensation Commission, Richmond, Virginia, USA
• Claims Services Technician I:
– Improved organization skills to better assist the flow of paper documents throughout the office
– Studied and learned the flow of the Claims process for injured workers as well as using this knowledge for the creation and upkeep of the state database.
Additional Work Experience:
• Walmart Neighborhood Market (Mechanicsville, Virginia, USA) – Sales Associate/Cashier.
• Burger King (Mechanicsville, Virginia, USA) – Cashier & Cook.
• Kroger (Mechanicsville, Virginia, USA) – Sales Associate/Cashier.
Obtained my degree with a focus in English and English Literature. Minored in Business.