Support Staff

Support staff work in many important and often multiple roles in a school. Below you will find the key areas that we have roles available in. Click into the area you would like to find out more about.

Teaching Assistants

Raising the quality of teaching assistant’s practice

Besides the basic duties of preparing classrooms and taking part in administrative tasks, Teaching Assistant’s duties have become a lot more advanced and it’s essential you can show you are adding value to the classroom.


  • Ensuring a positive working environment by being enthusiastic and helpful
  • Encouraging children to raise their expectations of themselves
  • Ensuring children are safe in the playground
  • Working with the teacher to provide effective intervention work with a specific group of children
  • Developing professional relationships with students and staff
  • Working with outside agencies to assess a child’s progress
  • Utilising your personal talents
  • Helping with personal care
  • Being a positive role model
  • Dismissing students safely at the end of the school day
  • Leaving the classroom in a clean and tidy manner
  • Supporting a particular child with SEN following their Individual Education Plan (IEP)
  • Ensuring any behaviour management is in line with the school’s policy

School Administrator

A School Administrator may take on varied duties which could consist of working in the front reception, being the first point of call whilst also taking on administrative duties. You are also likely to provide a high level of secretarial support to the Head Teacher; follow up with team members to ensure school administrative functions run smoothly. Administrators must be organised and have the ability to manage time effectively whilst maintaining a superior attention to detail.
The qualificaitons and experience required will really depend on the level of role you take on. One essential requirement is often to have experience using SIMS (schools information management system), this is an IT package which the majority of schools use. You must be confident with Microsoft and the general operations of a computer. The higher level the role you go for, the more experience having done this role before will be required. To have studied to degree level could also be a requirement. Having up to date First Aid training is helpful.


  • Management of the Head Teacher’s Outlook diary
  • Arranging meetings on behalf of the Head Teacher including preparation of documents and liaison with all parties involved
  • Responding to all incoming emails and parent enquiries
  • Management of school database and ensuring accurate records are kept at all times
  • Undertaking HR responsibilities such as recruitment and HR administration including referencing and DBS clearances
  • Organising cover / rostering teaching staff when required
  • Keeping filing systems controlled
  • Covering the receptionist when required

Classroom help for children with SEN

If you are keen to help children with varied needs, this could be the area of work for you. Special needs Teaching Assistants help children with a wide range of learning, physical or behavioural difficulties. Schools will vary on requirements for particular qualifications and experience they expect. You are likely to need some experience but we provide courses to support this. To be a special needs teaching assistant you will need to be patient, and firm when necessary. You ideally should be willing to help with children’s personal needs. Every child’s needs will be different. The most common areas that children will require support will be; autism, BESD, and ADHD.

Special educational needs and disabilities (SEND) can affect a child or young person’s ability to learn. They can affect their:

  • behaviour or ability to socialise, eg they struggle to make friends
  • reading and writing, eg because they have dyslexia
  • ability to understand things
  • concentration levels, eg because they have ADHD
  • physical ability

Abbreviations guide:

  • ADHD – Attention Deficit Hyperacitivy DisorderAR – Annual Review (Statement)
  • ASD – Autism Spectrum Disorder
  • AIO – Attendance Improvement Officer (formally Educational Welfare Officer)
  • AOS – Autism Outreach Service
  • BESD – Behavioural, Emotional, Social Difficulties or EBD Emotional behaviour difficulties
  • DfE – Department for Education
  • EP – Educational Psychologist
  • HI – Hearing Impaired
  • IEP – Individual Education Plan
  • LA – Local Authority
  • LSA – Learning Support Assistant
  • MLD – Moderate Learning Difficulties
  • OFSTED – Office for Standards and Education
  • PMLD – Profound and Multiple Learning Difficulties
  • PRU – Pupil Referral Unit (short stay school mainly for children with EBD)
  • SATS – Standard Assessment Tests
  • S & L – Speech and Language Difficulties
  • SEN – Special Educational Needs
  • SENCO – Special Educational Needs Co-ordinator
  • SLD – Severe Learning Difficulties
  • SpLD – Specific Learning Difficulties
  • STS – Specialist Teaching
  • Team Teach – A widely recognised course which provides strategies to effectively manage behaviour
  • VI – Visually Impaired

School Caretaker

Caretakers make sure the buildings are secure, clean and well-maintained. If you like fixing things and enjoy DIY, you might consider becoming a caretaker.
To become a caretaker, you will need practical skills to carry out minor repairs. You’ll need to be able to manage your own workload. You’ll also need a good awareness of health, safety, security and hygiene issues.
Your skills and ability to do the job will often be more important than qualifications. Practical skills such as woodwork and DIY would be useful. It could also be an advantage if you have relevant work experience.


You might work an average of 37 hours a week or more, which could include early mornings, evenings and weekends. In many jobs you could work fewer hours but have split shifts, covering early mornings and evenings with time off during the day.
Some of your work could be physically demanding and involve lifting. You may also need to work at heights, using ladders.


  • Supervising cleaning staff
  • Carrying out day-to-day maintenance and minor repairs
  • Booking outside contractors for major repair work making sure that heating, lighting and alarm systems are working properly
  • Making sure that doors and windows are locked when the building is not in use
  • Checking the premises to guard against vandalism or break-ins
  • Opening up the building in the morning and locking it at the end of the day
  • Arranging chairs and tables for meetings and clearing away afterwards
  • Ordering fuel, cleaning materials, new equipment and furniture taking bookings if rooms in the building are available for hire.